FAQ

Q: Where did the Tyvek material option go?

A: Tyvek is currently being prioritized for medical purposes while the country continues to battle COVID-19. Tyvek will return as soon as possible.

 

Q: Why are certain event dates unavailable during checkout?

A: To ensure we have an adequate amount of time to design and produce your bibs, the soonest available date will be 3 weeks from the day you order. This timeline allows 12 business days for design and production + an average shipping time of 3 days. If you are not able to select your event date please pick the first day available before the correct date.

Depending on our current order volume a rush option may be available to you. Please send an email to sales@boulderbibs.com to inquire about a rush order.

 

Q: Is there a minimum order requirement?

A: Yes, we require your order to total at least $50.00. Once your cart totals $50.00 or more, you will be able to proceed through the checkout process. Some products may also have minimum quantities, please refer to the description on each product page for specifics.

 

Q: Can I supply my own artwork?

A: Yes, we are more than happy to use art you already have! You must submit a vector file (pdf, eps, or ai) in CMYK format. Please size your artwork to include a 1/4" bleed all the way around. All text must be converted to outlines and any linked files should be embedded before uploading your files. If you'd like to download any of our bib templates, they be can located here. If you have questions about these requirements please get in contact with us via phone or email.

 

Q: What are the differences between your material types?

A: Standard: a Tyvek-alternative option with superior print quality (used for BolderBOULDER)
Tyvek: a traditional tyvek bib (used for Obstacle Runs)
Upgrade: our most heavy duty bib, stronger than tyvek (used for IRONMAN)

For the best print quality we recommend choosing either the standard or Tyvek option.

 

Q: What is a spindle hole?

A: An additional drill hole added to a coupon. This may be used for gear check, manual timing, or other purposes.

 

Q: When will I receive my first bib proofs?

A: The Boulder Bibs design team prioritizes work by shipment date with jobs shipping soonest being the highest priority. If you think you should have received your bib proofs by now but haven't, check your junk folder first then email us at sales@boulderbibs.com.

Please note Spring and Fall are our peak production times. Proofing time on orders placed during these seasons will be longer.

 

Q: Does Boulder Bibs offer other bib sizes not shown on this site?

A: Yes! If none of our bib sizes will work for your event we have additional options available and are happy to work with you to create a custom size if needed. Additional charges may apply depending on your requirements. Please send an email to sales@boulderbibs.com to inquire about a custom bib size.

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